Privacy Policy

1. Introduction

QM Taxi & Tours LLC ("we," "us," or "our") operates the website www.qmtaxikauai.com and provides taxi and tour services on the island of Kauai, Hawaii. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and services.

2. Information We Collect

When you book a ride or tour through our website, we collect:

• Contact Information: Full name, email address, and phone number
• Booking Details: Pickup/drop-off locations, date, time, passenger count, and luggage information
• Payment Information: Payment method preference (processed securely through Stripe; we do not store your card details)
• Communication Preferences: Your SMS opt-in consent status

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your booking requests
• Send booking confirmations, updates, and ride reminders via email
• Send text message (SMS) notifications for ride updates and booking confirmations, if you have opted in
• Contact you about changes or issues related to your booking
• Process payments through our secure payment provider
• Improve our services and website

4. SMS/Text Messaging

If you opt in to receive text messages from QM Taxi Kauai during the booking process:

• We will send you ride updates and booking confirmations via SMS
• Message frequency varies based on your bookings (typically 1–4 messages per booking)
• Message and data rates may apply depending on your mobile carrier
• You can opt out at any time by replying STOP to any message
• For help, reply HELP or contact us at Info@qmtaxikauai.com
• We will not share your phone number with third parties for marketing purposes
• Your consent to receive SMS is not a condition of booking or purchasing any service

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with service providers who assist us in operating our business (e.g., Stripe for payment processing, Resend for email delivery, Twilio for SMS delivery). These providers are contractually obligated to protect your data and may only use it to provide services on our behalf.

6. Data Security

We implement reasonable security measures to protect your personal information. All data is transmitted over encrypted connections (HTTPS), and payment processing is handled by PCI-compliant third-party providers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your booking information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your personal data by contacting us at Info@qmtaxikauai.com.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of SMS communications at any time by replying STOP
• Contact us with questions about your data

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at: